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Dubai’s RTA revenues via digital platforms hit Dhs2.6bn in 2020

RTA’s digitalisation efforts resulted in a 64.5 per cent reduction in the number of transactions completed at customer happiness centers in 2020 compared to 2019

by Divsha Bhat

August 1, 2021

Total revenues of RTA collected via digital channels (e-payment portal and smart kiosks) amounted to Dhs2.655bn in 2020, Mattar Mohammed Al Tayer, director-general, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA) has announced.

In the same year, the number of digital transactions reached 527.146 million, the number of digital platform users reached 2.162 million, and the number of smart app downloads totaled 6.136 million. Al Tayer further claimed that the rate of digitalisation of RTA transactions topped 91 per cent, with a 96.2 per cent customer satisfaction rating index.

He also stated that RTA’s digitalisation efforts resulted in a 64.5 per cent reduction in the number of transactions completed at customer happiness centers in 2020 compared to 2019.

“Achieving these indicators is a result of RTA’s implementation of the directives of Sheikh Mohammed bin Rashid Al Maktoum, Vice-President, Prime Minister of the UAE, Ruler of Dubai, and the instructions of Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, to transform Dubai into the smartest city in the world that offers services via smart channels 24/7,” commented Al Tayer.

“RTA is currently updating and following-up the implementation of 111 projects as part of its digital strategy 2020-2024. It intends to launch a roadmap of future technologies in the last quarter of this year, and undertake a roadmap of the 5th generation technologies in the second quarter of next year. The magnitude of RTA’s big data by the end of 2020 amounted to 127 terabytes, which is equivalent to archiving 64 billion papers. The number of smart screens installed by RTA amounted to 970 screens,” elaborated Al Tayer.

“Recently, RTA developed nol digital services that improved the balance recovery services and the launch of nol Pay App involving the first virtual debit card of public transit means in collaboration with Huawei. RTA also launched the nol Emaar card offering holders up to 40 per cent Emaar discounts. RTA is the first government entity to use the latest Apple’s technologies in the payment of car parking fees,” noted Al Tayer.

Read: Dubai’s RTA implements new AI projects to improve bus services