Capital Bank to deploy humanoid robot ‘Pepper’ for retail banking in Jordan

Capital Bank has chosen Proven Solution to deploy Pepper, a social humanoid robot, as part of its retail banking team. This association also marks the first time a bank in Jordan incorporates an AI-enabled robot across its key branches to further customer experience.

With the project, Proven Solution and Capital Bank will tap into the potential of AI-enabled robotics solutions to aid an array of banking verticals which will subsequently drive core business objectives. Pepper, armed with PRoMS technology, will assist customers by providing support and information related to banking services. The multilingual feature of Pepper will allow customers to access assistance in both English and Arabic.

“Capital Bank is transforming its banking operations to enhance customer experience. Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increase the level of service quality for customers. We are excited to see Capital Bank embrace our technologies and are honoured to facilitate this experience for their customers,” said Zaid Al Mashari, group CEO of Proven Arabia.

“Capital Bank’s introduction of this first of its kind innovative technology in Jordan’s banking sector is geared towards providing our customers with the most advanced banking services that add considerable value to their daily banking transactions and meets their ever-growing expectations. Capital Bank has taken major leaps towards implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform banking in Jordan.” commented Mohammed Othman, head of consumer banking at Capital Bank.

Capital Bank plans to introduce Pepper at its promotional events. The bank has deployed four robots across its key branches, to engage with customers and help them during their branch visits, thus reducing waiting time and enhancing overall user experience through the perks of automation.

Meanwhile, the world’s first cloud-native, fully integrated cash management platform powered by microservices and open banking APIs for banks in Middle East and North Africa has launched in the UAE.

Intellect Global Transaction Banking (iGTB) recently announced its completely reimagined digital transaction banking on a cloud platform.

Read: World’s first cloud-native platform for banks launched in the UAE