Dubai Land Department completes 1.4 million digital services in 2020

Dubai Land Department (DLD) completed over 1.4 million digital services for its customers during 2020 through its smart channels, including the website and the Dubai REST app.

Registration and renewal of Ejari contracts topped the list of digital services in 2020 with 393,174 services provided, followed by real estate project status enquiries (284,641), rental index (152,909), Ejari cancellations (96,885), title deed verifications (84,491), service charge index (75,338), searches for licenced real estate brokers (50,099), property status enquiries (26,778), land status enquiries (23,745), requests for a map (23,660), requests for completion of deferred procedures (19,087), requests to register and renew property management contracts (18,139), requests for sale registrations (17,960), case tracking (10,778), and requests for disputed lawsuits – amicable settlements (10,441).

The list of top digital services in 2020 also included requests for execution proceedings, rental good conduct certificates, validating e-cards, requests to receive a payment from the project’s escrow account, requests to register a real estate valuation company data, requests for certificates of owned properties (to whom it may concern), searches for approved property management companies, requests for real estate courses or to register initial sales, requests to cancel initial sales, or for approval of service charges, requests for real estate permits, requests for cancellations of property management contracts, sale registration applications associated with initial mortgages, and requests for first-instance lawsuits, among other services.

This is part of the digital transformation process DLD is pursuing to support the Smart Dubai vision and to establish a culture of innovation, Dubai Media Office reported.

Sultan Butti bin Mejren, director-general of DLD, commented: “DLD seeks to position Dubai as the world’s premier real estate destination and a byword for innovation, trust, and happiness. Based on this vision, we continue to provide and enhance our innovative and smart services that keep pace with the latest global systems, consolidating the culture of innovation and digital transformation, which in turn is reflected in the transparency of procedures provided to customers. This constitutes a fundamental pillar for the development of the real estate sector and the provision of a safe, healthy and supportive environment for Dubai’s real estate sector.”

“The data on the number of digital services in 2020 reflects the vital role played by DLD, through ERES, in developing its services and providing them in advanced electronic templates,” said Khalifa Al Zeraim Al Suwaidi, CEO of Emirates Real Estate Solutions (ERES).

“This contributes to the implementation of all transactions in an efficient, fast and accurate manner that saves customers’ time and effort. In 2021, we will continue working on strengthening DLD’s services and promoting the adoption of artificial intelligence as one of the most prominent trends in supporting DLD’s journey towards a fully digital transformation.”