Dubai’s Aramex launches new chatbot in the UAE

Dubai-listed logistics firm Aramex has launched a new AI (artificial intelligence)-enabled chatbot on Facebook Messenger, it announced on Monday.

Named ‘Aramex Bot’, the service will offer personalised conversations in English and Arabic with customers in the UAE about shipment-related queries and other offerings.

The bot will provide users details about the nearest Aramex locations, track shipments and share preferred delivery location.

It will also enable customers to schedule a delivery for personalised shipments and e-commerce parcels.

The chatbot can also detect customers satisfaction rate based on simple keywords used during the conversation, a statement said.

Aramex confirmed that the service will soon be available to across the Middle East.

The bot will also include more features and other languages in the near future, the statement added.

The chatbot launch comes after Aramex launched a mobile app last year that offers package visibility and tracking, in-app payment, delivery scheduling, live tracking and a courier rating system.

The use of AI-enabled chatbots is becoming more popular in the region, with the Dubai Electricity and Water Authority (DEWA) launching a similar system in January.

Last month, DEWA confirmed its chatbot – Rammas – had answered more than 270,000 customer enquires since its launch.

Rammas operates on a 24-hour basis in both English and Arabic.

The authority claims it is the first public government entity to use AI to respond to customer enquiries in real time.

Read more: Dubai utility turns to AI chatbot to answer customer problems