Emirates Health Services presents three key projects worth Dhs53.7m

The board of directors at Emirates Health Services (EHS) recently presented three significant projects valued at Dhs53.7m that are scheduled to be completed by December this year.

According to the state news agency, WAM, the board discussed the progress that has been made towards implementing the following projects: community mental health, virtual healthcare using the metaverse (Metahealth), and an integrated revenue cycle management (RCM) system.

Dr Mohamed Salim Al-Olama, chairman of the EHS board of directors, said, “We strive to significantly advance the health services we provide by embracing advanced technologies, developing treatment protocols, and abiding by the highest standards of medical services, in line with the UAE’s leading position on the global health map.

“The strategy we have developed is in line with government policies and consistent with national strategies, which seek to develop government operations, drive digital transformation in the health services sector, meet the highest international standards, and embrace the latest in advanced medical technology.”

Dr Yousif Mohamed AlSerkal, EHS director-general, said, “The meeting of the EHS board of directors sought to discuss the implementation of the three projects and set plans and specific timelines for them, in line with Emirates Health Services’ vision to be a world leader in providing the highest standards of health services, as well as to improve quality of life for people with proactive and integrated health and treatment services. We aim to establish a health system equipped with the latest advanced health and treatment technologies, and work environment that prioritises professionalism, competencies and talent.”

The three projects and what they entail
Community Mental Health aims to enhance community mental health services, including prevention, treatment, rehabilitation, and enhancing the quality of life for individuals, in accordance with international best practices.

The project’s goals aim at opening specialised units for mental health services, in partnership with the private sector, including ‘Halfway Villas’ – the first of their kind in the Middle East – as well as a network of digital mental health clinics, and a mental health counselling hotline.

Opening and operating specialised mental health units in primary healthcare centres and hospitals are part of the plan.

Enabling virtual healthcare using the metaverse (Metahealth) will make Emirates Health Services the first health authority in the world to launch health services in the Metaverse. The objective of the project is to develop healthcare services and improve customer experience, by taking advantage of advanced 3D, virtual reality, and metaverse technologies.

The integrated RCM system is set to streamline integration with the health insurance system, enhance financial efficiency, strengthen future prospects of partnership and investment with the private sector, and connect the system with various payment channels to facilitate payment for health services.

Emirates Health Services aims to develop a digital RCM system and implement it in a number of its health facilities by the end of 2022, in addition to creating new channels for paying health service fees, which will be made available to customers, in collaboration with a bank that operates in the UAE.