Smart Dubai certifies DEWA’s operations to be 100% paperless

Smart Dubai has certified that the Dubai Electricity and Water Authority’s (DEWA) operation are now 100 per cent paperless.

“DEWA provides all its services through several smart and digital channels to help customers complete their transactions; anytime, anywhere. DEWA has completed its electronic integration with some 30 entities,” said Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“The adoption of DEWA’s smart services was 97.49 per cent in 2020. Among the initiatives that helped us go completely paperless were DEWA’s smart app, the Cashless Initiative, the elimination of printers, and the Smart Office app with Smart Documents for DEWA employees,” added Al Tayer.

Smart Dubai awarding DEWA with the 100 per cent Paperless Stamp is part of a larger strategy initiated by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to strive for a fully digital, paperless government.

According to the Dubai Paperless Strategy, government departments are to stop using paper in all internal and external transactions with customers by December 2021.

In 2019, a new “digital and paperless” property rental platform was launched by Dubai Asset Management, a member of Dubai Holding to integrate the services of government and private sector.

Read: New ‘paperless’ Dubai rental platform to provide tenants Ejari contract in ‘few minutes’

Last year, as part of the Dubai Paperless Strategy, Smart Dubai also partnered with Dubai Health Authority (DHA) to upgrade its ‘Smart Inventory’ application.

Read: Smart Dubai partners with Dubai Health Authority to upgrade inventory app