Bally Singh, chairman and founder of Aioka, reveals how the brand is pioneering bespoke and exclusive experiences for F1 aficionados across the region
Many businesses have yet to fully realise the potential of AI technologies to listen, comprehend, forecast and learn about important trends across the entire customer journey
Artificial intelligence models can actively mine customer interactions for ideas on how to improve products, services and experiences
Emirates’ latest initiatives include a new vegan menu, a ‘cinema in the sky’ experience, cabin interior upgrades and sustainable choices
Gregor Potočar, chief revenue officer at Infobip shares how firms should leverage market trends to ensure a seamless transition from start to purchase
Digital and human agents can deliver experiences that delight consumers and business reps and keep them coming back for more
A self-service portal gives customers more power, choice, and convenience as well as improves their digital experience with the business
Cormac Sheedy, MENA head of sales at Fenergo, explains how Fenergo empowers banks to deliver faster, more efficient and compliant digital client journeys
These independently judged awards will showcase the companies truly getting customer experience right across the Gulf region
BCG survey says 87 per cent of respondents would consider a digital-only bank
Dubai-based Loyica has helped small and medium businesses weather through uncertainty with their customer-centric approach