#tips

The writer is the director of Partnerships - MEA, Türkiye, and France, Genesys on briging the empathy gap with customers

Opinion: Closing the empathy gap with customers

Many businesses have yet to fully realise the potential of AI technologies to listen, comprehend, forecast and learn about important trends across the entire customer journey

Green living

Sustainability: 16 ideas for greener living

Begin the new year on a greener note, here are tips to help you get started

Peter Heredia

Sales insights: How to make an offer customers can’t refuse

Your proposal should ooze value, and it’s worth putting in quality time going into depth about the value of your solution